Applicator

> Which shipping company do you use?

We offer delivery with PostNord and GSL, which are Denmark's best-reviewed shipping companies. You can always track your package on PostNord's own tracking page or GSL's own tracking page.

> Where do you ship from?

We ship from our warehouse in Copenhagen.

> How long is the delivery time?

If you buy before 3pm (DK time), your order will be shipped to GLS the same day, if it is a weekday. Otherwise, we will ship the next weekday. GLS ships every Friday (every 7 days) to Greenland, so the actual delivery typically takes 8-20 days.

> Am I insured if the package does not arrive?

YES! As soon as your order has been shipped, you will receive a tracking number so you can easily follow the delivery process. Should you not receive the package, you will of course receive full compensation or a new shipment.

> Can I return my product?

Yes. Under our 28-day return policy, you have the option to return your purchase within 28 days of purchasing the item. Please note that you will be responsible for the return shipping costs.

General information

Beauty Pearl
3912 Maniitsoq
CVR no.: 43903179
Email: info@beauty-pearl.gl

Prices

At Beauty Pearl, all prices are in Danish kroner and are stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold-out items.

Payment

Beauty Pearl accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, Bank transfer . Payment will only be debited from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out/discontinued items.

Delivery

Beauty Pearl strives to ship orders placed before 5 p.m. the same day, orders after that will be shipped the following business day.
We only ship to Greenland. The shipping price is at least 34 DKK, but we offer a maximum of 30 DKK to our customers.
Goods will be delivered to the delivery address specified when ordering.
We do not deliver abroad and Denmark yet.
Your items will be shipped with Tusass POST GREENLAND.
NOTE: If there is no space at the delivery location, the package will be moved to the nearest delivery location, which you will be notified of. If problems arise, please contact customer service.

Goods are delivered from Sisimiut every weekday to Tusass POST GREENLAND, your item will be delivered approximately 1-7 business days after ordering. Special delivery terms apply to certain items. The terms will be stated specifically prior to purchase of these items.

Right of complaint

There is a 2-year warranty period according to the Danish Sales Act. Our warranty applies to defects in material and/or manufacturing. You can have the item repaired, exchanged, your money refunded or the price reduced, depending on the specific situation. The warranty does not apply to defects or damage caused by incorrect handling of the product/service. You must file a warranty claim within a "reasonable time" after you have discovered the defect/fault. Beauty Pearl will cover return costs to a reasonable extent.

For returns, complaints and exercising the right of withdrawal, please send to:
Beauty Pearl
Sissamut 4C
3912 Maniitsoq
Cash on delivery shipments are not accepted.

Refund

If it is a refund, please include bank information in the form of account number and account number so that the agreed amount can be transferred. This information can be provided without risk by email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.

Right of withdrawal

There is a 14-day full right of return on items purchased in our webshop.

The period is counted from that day;
- Where you receive the order.
- Receives physical possession of the last item when it concerns an agreement for several different items, ordered in one order, but delivered individually or in several installments.
- Receives the last batch or last part in physical possession when it comes to an agreement for the delivery of goods consisting of several batches/parts.
- The first item in physical possession when it comes to regular delivery of goods over a specific period.

You must bear the return costs yourself, and after inspection of the item, money will be transferred.
Cancellation must be notified to us no later than 14 days after purchase and from the cancellation you must return the shipment no later than 14 days after. The notification must be given by email to info@beauty-pearl.gl . In the notification, you must clearly indicate that you wish to exercise your right of cancellation. If you wish to return the item to us, you must fill out the enclosed Return Form and send the item to:

Beauty Pearl
Sissamut 4C
3912 Maniitsoq

You cannot cancel by simply refusing to receive the goods without clearly notifying us of this.

Goods excluded from the right of withdrawal:

The following types of goods are not included in the right of withdrawal:
- Goods that are manufactured to the consumer's specifications or have been given a clearly personal touch.
- Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.
- Goods that, due to their nature, are inextricably mixed with others upon delivery.
- Goods where the seal has been broken.
- Non-financial services provided, if the provision of the service has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal ends when the service has been fully performed.
- Delivery of digital content that is not delivered on a physical medium, if the performance has begun with the consumer's prior express consent and acknowledgement that he thereby loses his right of withdrawal.
- Newspapers, journals or magazines, excluding subscription agreements for such publications.
- Agreements concluded at public auction.
- Goods that deteriorate or become obsolete quickly.

Return:
You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning the goods. When returning the goods, you are responsible for ensuring that the goods are properly packaged. You must enclose a copy of the order confirmation. The process will be faster if you also complete and enclose our Withdrawal Form .

You bear the risk of the goods from the time of delivery until we have received them back.
We do not accept packages sent by cash on delivery.

Condition of the item upon return:
You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the goods as if you were trying them on in a physical store.

If the item has been tested beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive a part or none of the purchase price back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase price back, you must therefore test the item without actually using it.

Refund:
If you regret your purchase, you will of course receive a refund of the amount you have paid to us.

In the event of a decrease in value for which you are liable, this will be deducted from the purchase price.
If you exercise your right of withdrawal, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest type of standard delivery offered by us), without undue delay and no later than 14 days from the date on which we are informed of your decision to exercise your right of withdrawal. Reimbursement will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.

Privacy Policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Telephone number
Email address
Information about what you have purchased

We process your personal data for the purpose of delivering the goods to you and to process inquiries regarding your purchase. The processing is carried out in accordance with the rules in our personal data policy for Beauty Pearl . Here you can read more about how your information is processed, when it is deleted, and what rights you have as a registered user.

Complaints options – overview and links:
If you have a complaint about a product purchased in our Webshop, you can send a complaint to:

The Danish Competition and Consumer Authority's Complaints Resolution Center
Carl Jacobsen's Road 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can file your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our email address: info@beauty-pearl.gl